Refund Policy

We want you to be confident in your purchase. This refund policy explains when refunds are available for CoachBusinessOS plans, AI credits and digital resources.

7-day refund window

For first-time purchases of any platform plan (Starter, Growth, Business), you may request a full refund within 7 days of purchase if the platform is unusable for you due to a technical reason we cannot resolve. To request a refund, email admin.coachbussinessos@gmail.com with your payment reference and a short description of the issue.

AI credits

AI credits are sold as one-time top-up packs. Credits do not expire. Unused credits are refundable within 7 days of purchase; consumed credits are not.

AI credit packs

Once AI credits have been consumed (used to generate session notes, prompts or summaries), they are non-refundable. Unused credits in a pack may be refunded within 7 days of purchase, minus any already-consumed portion.

Digital resources & workbooks

Because workbooks, frameworks and templates are delivered digitally and can be downloaded immediately, they are non-refundable once accessed unless they are defective or materially different from their description.

How to request a refund

1. Email admin.coachbussinessos@gmail.com within the eligible window.
2. Include the payment reference, registered email and reason for refund.
3. Our team will review and respond within 2 business days.
4. Approved refunds are processed to the original payment method within 5–10 business days.

Chargebacks

We kindly ask that you contact us first before raising a dispute with your card issuer or payment provider — most issues can be resolved within 24 hours by email.

Contact

CoachBusinessOS · Amol Dahiwal · Pune, Maharashtra, India · admin.coachbussinessos@gmail.com · +91 96237 54354